Common Issues

6. Troubleshooting

If you encounter any issues while using the Cohesiveness platform, here are some common problems and solutions:

6.1 Common Issues

1. Login Problems:
   • Issue: You can’t log in to the platform.
   • Solution:
     • Ensure you’re using the correct username (usually your company email) and password.
     • If you’ve forgotten your password, click the "Forgot Password" link on the login page and follow the instructions to reset it.
     • If you’re still unable to log in, contact your system administrator for assistance.
2. Missing Notifications:
   • Issue: You’re not receiving notifications for new posts or reminders.
   • Solution:
     • Check your Notification Settings to ensure notifications are enabled.
     • Verify that your email address is correct in your profile.
     • If you’re using a mobile app, ensure push notifications are enabled in your device settings.
3. Activation Email Not Received:
   • Issue: You didn’t receive an activation email after signing up.
   • Solution:
     • Check your spam or junk folder for the activation email.
     • If you still can’t find it, contact your system administrator to resend the activation email.