Cohesiveness Help
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Faqs

7.2 FAQs

Here are answers to some frequently asked questions about the Cohesiveness platform:

  1. How do I reset my password?
    • Click the "Forgot Password" link on the login page and follow the instructions to reset your password. If you need further assistance, contact your system administrator.
  2. Why am I not receiving notifications?
    • Check your Notification Settings to ensure notifications are enabled. Also, verify that your email address is correct in your profile. If you’re using a mobile app, ensure push notifications are enabled in your device settings.
  3. How do I acknowledge a post?
    • Open the post and click the "Acknowledge" button at the bottom of the post. This confirms that you’ve read and understood the content.
  4. Can I change my notification preferences?
    • Yes, you can customize your notification preferences by going to your Profile and selecting Notification Settings. From there, you can choose which types of notifications you’d like to receive.
  5. What should I do if I can’t log in?
    • Ensure you’re using the correct username and password. If you’ve forgotten your password, use the "Forgot Password" link to reset it. If you’re still having trouble, contact your system administrator.
  6. How do I set a reminder for a post?
    • Open the post and click the "Set Reminder" button. Choose the date and time for the reminder, and select your preferred calendar platform to save it.
  7. What’s the difference between a department and a group?
    • A department is a formal organizational unit (e.g., Marketing, IT), while a group is a more flexible collection of employees, often created for specific projects or purposes.
  8. Can I react to comments?
    • Yes, you can react to comments using the same reactions available for posts (e.g., Like, Celebrate). Hover over or click the "Reaction" button below the comment to select your reaction.

Glossary